The Donor Relations Coordinator reports to the Senior Director of Donor and External Relations and assists with the development, implementation, and management of a variety of stewardship programs designed to support the long-term advancement goals of the University of Louisiana at Lafayette.
The Coordinator serves as a key team member in the Office of Donors Relations, assisting with day-to-day operations of the department. The Coordinator supports one or more specific functional areas of Donor Relations, which may include stewardship reporting, gift acknowledgment, and recognition programs and events. Responsibilities include project management, data collection and analysis, monitoring departmental email and systems, program fulfillment, and special projects as assigned. The coordinator provides consistent input to improve departmental workflow, assignment of duties, and cost-saving measures. The coordinator is a detail-oriented individual who can make independent decisions to allow for multi-tasking and prioritization of workflow to ensure maximum office efficiency.
Job Tasks and Responsibilities
- Assist donor relations team with the execution of a comprehensive program to engage and recognize donors for their private support for the University of Louisiana at Lafayette.
- Establishes relationships and partnerships with internal stakeholders through gift acknowledgement, donor recognition, events, and other communication.
- Coordinate donor communications through congratulatory, holiday, birthday and condolence cards/gifts.
- Collaborates with colleagues to provide donor recognition through online and print publications.
- Project manager of unit leadership and board (Foundation and RCAF) acknowledgment letters.
- Completes research, writes, and prepares customized gift impact reports for top donors.
- Assist donor relations team implement personalized stewardship initiatives, and coordinates with development officers to determine effective stewardship for major donors.
- Tracks donor gift inventory and annual central engagement efforts (Christmas, Mardi Gras, etc.).
- Plans multi-unit donor campus visits (parking, meals, accommodations, meeting schedule, etc.).
- Assisting with Naming committee program (processes, organization, and policy compliance).
- Tracks naming gift implementation (tracking, reporting, signage needs, and recognition).
- Manage stewardship (major gifts) tracking tool.
Assist with management of a variety of stewardship and recognition programs including:
- Investiture Ceremony
- Lifetime Giving Program (benefits fulfillment tracking, event assistance)
- Supervise Graduate Assistant and student workers including recruiting, onboarding, and schedules, and timecards.
- Manages donor relations and central development team budget, procurement cards, reimbursements, and invoice payments for Donor Relations.
Assist with management of Donor Relations policies and procedures:
- Donor Relations Handbook
- Training materials
- Donor Relations Request Form
- Gift agreement printing, mailing, and routing.
- Serve as a liaison between Donor Relations team and the greater Development team, ensuring deadlines are communicated and met.
- Research and implement University and industry best practices to create, manage and execute donor relations strategies for all university donors.
- Utilizes the university donor database, recording required data, and other technology tools to enhance donor relations programs.
- Performs other job-related duties as required.
Knowledge, Skills, and Abilities
- Detail oriented, adaptable, organized and demonstrated ability to successfully manage multiple projects and tasks.
- Ability to craft professional documents and reports.
- Interpersonal and collaboration skills.
- Experience and proficiency using Microsoft office suite, especially Excel, as well as Adobe Creative Suite and CRM databases.
- Excellent organization skills to maintain records and track program metrics that are vital to the Department’s strategic and operational planning.
- Strong leadership qualities, including the ability to delegate and execute tasks within established timelines.
- Experience creating and implementing Standard Operating Procedures.
- Ability to work efficiently within a fast-paced environment.
- Strong critical thinking and problem-solving skills in order to adapt quickly to changing situations.
- Task-oriented and self-motivated with ability to meet deadlines.
- Work independently or as part of a team.
- Ability to both prioritize given assignments and multi-task effectively.
- Ability to think critically and exercise sound judgment and decision making.
- Ability to handle sensitive and confidential information with discretion.
- Will be required to work occasional evenings and weekends throughout the year, as well as travel occasionally.
- Excellent verbal and written communication skills required.
- Bachelor’s degree required, preferably in a field related to communications and/or public relations.
- Preference given to candidates 2-4 years of experience in higher education fundraising and or donor relations.
- To apply, please submit your cover letter, resume, and three references to the UL Lafayette Foundation by emailing firstname.lastname@example.org.